Al Masaood | Abu Dhabi | UAE

In today’s fast-paced business environment and with the automotive industry constantly evolving, service excellence and customer satisfaction have become crucial differentiators. To stay ahead, businesses require a highly skilled and customer-centric workforce. Recognising this, the AMA Service division has launched the Service Excellence Onboarding Programme (SEOP) to help new employees swiftly adapt to their roles, build expertise, gain confidence, and integrate seamlessly into service operations.

The SEOP is a structured, three-month programme designed by the Service Training Department to enhance the onboarding experience for new service staff and equip them with essential knowledge and hands-on experience. It begins with an intensive two-week training covering Nissan brand knowledge, diagnostic tools, health and safety compliance, service standards, and operational processes. Following the initial training, employees receive continuous coaching and mentoring at their respective branches. A dedicated mentor is assigned to each new joiner to provide ongoing support and ensure skill enhancement.

In an ever-evolving market, efficiency and service excellence are key to driving customer loyalty. The SEOP reinforces AMA Service division’s commitment to enhancing customer centricity, improving service quality, and strengthening skill development. By equipping new employees with the necessary tools and confidence, we ensure they thrive while delivering exceptional service to our customers.