Al Masaood CVE Scoops Winning Spot in UD Trucks ‘Gemba Challenge’ 2024
3 October 2024
Al Masaood Commercial Vehicles and Equipment (CVE) has won the UD Trucks GEMBA Challenge 2024, in the MEENA region. This global competition is designed to develop and demonstrate the service excellence of frontline personnel in UD dealerships and workshops worldwide. The competition is a platform for Customer Service Representatives, Parts Operatives, and Technicians to showcase their expert knowledge and talents.
The challenge included two rounds filled with technical, commercial, and brand-related questions, with the best teams advancing to the global final. It emphasised the importance of teamwork, as success in the workshop relies on collaboration and shared expertise. Congratulations to Ahmed Elsaba (Assistant Service Manager), Fadi Fawzi (Technical Engineer), Zainul Abid (Parts Sales Executive), and Mujahid Manzoor Ahmad (Auto Electrician). Their hard work, dedication, and teamwork led to this remarkable victory in the MEENA region.
As they prepare for the global final in Japan, we are proud to have these team members represent not only Al Masaood CVE but the entire MEENA region on the global stage. Best of luck to them as they continue to showcase their skills and aim to bring home the trophy.