Auto Central Dubai and Mussafah 14 branches have recently received the coveted 5-Star Vehicle Workshop rating by the UAE Ministry of Industry and Advanced Technology (MOIAT). This highly sought-after recognition is part of MOIAT’s initiative to enhance customer confidence in automotive service centres across the UAE.
Achieving this milestone on the first attempt, Auto Central has been preparing for over two years to meet the rigorous criteria required for the highest certification.
Although the 5-star rating is often difficult to obtain, our workshops have excelled in several key areas. These include exceptional customer service, clear communication, and the comfort, quality and safety of our facilities.
The key to our high customer satisfaction levels lies in our well-maintained spaces and the expertise of our certified technicians. Our staff undergoes ongoing, manufacturer-specific training to continually elevate our service standards. We also ensure the highest quality by utilising the latest equipment and tools and original or certified parts. Additionally, we adhere to strict health, safety, and environmental regulations and our commitment to transparency in all documentation, both internally and with customers, further sets us apart.
Beyond the recognition of our service excellence, the 5-Star rating brings tangible benefits. Many insurance companies now base their claim approvals on a workshop’s star rating, making this achievement not only a mark of quality but also a strategic advantage.
I would like to take this opportunity to thank the entire Auto Central team and workshop staff for their dedication over the past two years. Their efforts to improve our services have played a crucial role in ensuring our customers have delightful experiences every time.