Al Masaood Automobiles, the exclusive distributor for Nissan in Abu Dhabi, Al Ain, and the Western Region, has once again won the coveted Global Nissan Aftersales Award for the fiscal year 2022 (April 2022 – March 2023). This remarkable achievement marks the third consecutive year that Al Masaood Automobiles has received this recognition, underlining its commitment to delivering exceptional customer experience and service.
Harmeet Singh, Aftersales Director, Al Masaood Automobiles, received the award at a global ceremony held at Nissan Motor Corporation headquarters in Japan, accompanied by Mohamed Abdo, General Manager – Parts, Al Masaood Automobiles.
Commenting on the award, Irfan Tansel, Chief Executive Officer, Al Masaood Automobiles, said: "Receiving the Global Nissan Aftersales Award for three consecutive years is a testament to Al Masaood Automobiles' unwavering commitment to excellence in aftersales service. As a customer-centric organisation, our top priority is to offer our customers quality services that elevate their car ownership experience, and this prestigious recognition is a reflection of our efforts on that front. It also reinforces our position as a trusted partner of Nissan and showcases our ability to consistently deliver exceptional results. We are proud of our team's dedication, and operational excellence and capabilities, which have propelled us to excel and surpass targets for customer satisfaction."
Al Masaood Automobiles' focus on top-quality services and continual improvement has garnered a sustained growth in positive customer sentiments, satisfaction, and loyalty, as reflected in the company’s overachievement across all evaluation criteria and Customer Satisfaction Index (CSI) Scores in the Fiscal Year 2022 (FY22). The company’s success stems mainly from its holistic customer-centric ethos and a relentless quest to delight customers across all operations.
Thierry Sabbagh, President, Nissan Saudi Arabia, INFINITI Middle East and Managing Director, Nissan Middle East commented: “Since the inception of the Global Nissan Aftersales Award (GNAA), it has stood as a hallmark of distinction among Nissan dealers globally. I would like to congratulate our trusted partner, Al Masaood Automobiles, on winning this esteemed recognition for the third consecutive year. This international commendation reflects the exemplary endeavours of the entire team in exceeding aftersales targets and delivering exceptional experiences to our customers. We look forward to many more successes together.”
The Global Nissan Aftersales Award, one of the distinguished accolades by Nissan, is granted to dealers within the same segment who have delivered the best performance on Nissan's aftersales business targets. Al Masaood Automobiles has been the recipient of several notable awards from Nissan, including the Global Nissan Aftersales Award in FY20 and FY21, the Nissan Global Dealer Award in 2013 and 2019, in addition to other regional recognitions.